![]() ![]() ![]() Just like in the present, customers could visit your business listing on Google and click on the “Message” button to start a conversation. ![]() This was the messaging service of Google My Business, a tool for businesses to manage their presence on Google.įrom Google My Business Messaging to Google Business Messages Google Business Messages was released in 2017 under the name Google My Business Messaging. They could search for your product or service category and find you in their search results, which helps widen your audience.īecause starting a conversation is so easy, Google Business Messages can increase customer satisfaction, as new and existing customers can reach your business without hassle. What’s more, customers don’t need to know your business name to discover and message you. It allows customers to start a chat with you just by searching for your business on Google. Google Business Messages is a free online messaging service used by businesses to chat with customers who contact them from a variety of Google entry points. In this ultimate guide, we’ll dive into the benefits of using Google Business Messages, how it works, and best practices to follow. Did you know Google has its own business communication service for Google Business Profile? Whether you’re a small business owner or a large corporation, Google Business Messages is a valuable tool to enhance your online presence and improve customer engagement. ![]()
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